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    Shipping and returns

    Shipping

    For Australian domestic orders

    Express post: 1-5 business days

    All orders are dispatched daily Monday to Friday (excluding Public Holidays)

    Once your order is dispatched, you will get an email notification where you can access your tracking number & track your order for delivery

    Please note, if you do need to amend your order or change the colour you selected we are only able to do so if you email hey@theaussiepal.com.au immediately after placing your order. There is no guarantees however we always try our best to accommodate ordering mistakes!

    International Shipping * Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Australia. Any potential fees are out of our control.


    Returns

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     

    Exchanges (if applicable)

     We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hey@theaussiepal.com.au

     

    Shipping

    To return your product, you should mail your product to: 

    14/15 Industrial avenue, Molendinar, Queensland, 4214

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.